RETAIL RETURN POLICY


If you receive any Products that you are unhappy with, you may return the item to Violet Love, Inc. (VL) within 30 days of receiving it and we will offer you a store credit or refund for the purchase price of the item. The purchase price is the amount you paid for the Product and does not include any delivery costs.

If you wish to exchange a Product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

All items returned to us must be returned in the original condition - unworn, unwashed and with the tags attached. We will not be able to accept any items for return, which are not in the original condition.

You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as VL is not liable for any items lost in transit.

A Return Authorization (R/A) is required for all returns. Please contact us at [email protected] to receive your R/A.

All SALE merchandise is FINAL and cannot be returned.

If you have received a Product, which is faulty or defective, please contact us at [email protected]

Under VLB’s policy for defective or faulty items, you may return your Products to us if the Products (among other things):

  • (a) are or become faulty through no fault of your own;
  • (b) are not fit for a stated purpose or a purpose you made known to our sales staff; or
  • (c) don't match the description for them.

Any Product returns must be made within a reasonable period of time and you will be asked for proof of purchase. In the event of items determined defective or faulty by the VL returns staff, VL will cover postage costs.

 

RETURN ADDRESS:

TOTAL STOCKROOM
ATTN: RETURNS
11142 Treynorth Drive
Cornelius, NC 28031