We offer a 30-day 100% satisfaction guarantee on most items. If you are not satisfied with your purchase, you may return any new, unworn, unwashed, odor-free merchandise, with all tags attached, within 30 days. We do not charge for ground re-shipping back to you if you would like to make an exchange for another product. Refunds will be issued for the price of the new, resalable, returned product, per the above conditions to the credit card used for the original purchase. Please allow us 1-2 weeks after receipt to process your return. You will receive an email confirmation when your exchange has shipped, or when the refund has been issued for your return. Wholesale returns of new merchandise will be accepted only with a pre approved return authorization and may incur a restocking charge. No shipping charges will be reimbursed on elective, non-defective returns. Original tags & packaging must be intact. Returns may not be accepted on certain offers, specials or closeout items where noted. We reserve the right to refuse any return that does not meet our internal regulations and standards.
Important notes about returning undergarments:
- Please make sure all tags and packaging are intact.
- We reserve the right to refuse returns on items that have been damaged, worn, have any odor or soiled.
Errors or Damaged Merchandise
In the unlikely event we mistakenly ship you the wrong product, or in the rare event of a factory defect, simply contact us with your order number. We will gladly provide a pre-paid shipping label so you may return the item(s). Our mistake will not incur any additional shipping cost to you. We may elect to replace any defective item at no charge at our discretion.
Late Returns/Exchanges – If more than 30 days have passed since you received your order, and you return it for exchange or refund, we reserve the right to accept or refuse them. If accepted, a 10% per-item restocking fee will be deducted from your refund with a $10 minimum. We recommend you return your product using a service that can be tracked and insured*, such as UPS, FedEx, or Priority Mail with Delivery Confirmation.
Send Returns or Exchanges to:
11142 Treynorth Dr. Cornelius, NC 28031
Please note – If your shipment is not insured and it gets lost, we have no way of issuing credit or making an exchange.